Our products
We specialise in providing non-standard insurance across a range of sectors, ranging from household and private motor to haulage, trucks and fleets.
At Pen Underwriting, we understand that making an insurance claim often comes at a time of stress or adversity. Whether the loss is minor or significant, our goal is to ensure that every claim is handled with understanding, fairness, and without unnecessary delay.
Our claims team is committed to always acting professionally and courteously, providing prompt, efficient, and transparent service and supporting both policyholders and brokers with empathy and respect.
How to make a claim
Policyholders are advised to contact their insurance broker and provide full details of the claim. This will include:
- Policy number
- Registration number, if the claim is motor-related
- Incident details, including the date, time, location, driver, etc.
- Circumstances of the incident or loss
- Supporting documents e.g., photos, receipts/estimates, Garda reports, if applicable.
These details will be shared with the Pen Underwriting claims team and the claim process will commence.
A dedicated claim handler will be available from Monday to Friday, between 9am and 5pm, to help with any queries. Our claims telephone number is +353 53 916 7100.
Windscreen claims
In the event of windscreen damage, and subject to adequate policy cover, contact our approved repairer Autoglass Ireland directly to arrange an appointment.
Autoglass Ireland – Call 01 409 0900 or visit www.autoglass.ie.
Claims appeals process
We have established a formal claims appeal process for the benefit of our policyholders.
- Policyholders that are dissatisfied with the outcome of their claim can submit an appeal.
- Any appeals should be emailed to the dedicated claims handler, indicating the intention to appeal the claim.
- All appeals will be reviewed by a manager who was not involved in the original claim decision.
- A response will be provided within an appropriate timeframe.
Our commitment to you
We are here to support our brokers and policyholders every step of the way. If you have any questions or need assistance, please don’t hesitate to contact our claims team.
Call the Pen Underwriting Claims Team on +353 53 916 7100.